With motor claims expertise spanning over 30 years, MSL provides an inclusive claims handling service offering your clients a dedicated assistance and claims service featuring:

A nationwide network of repairers

From dents to suspected write offs, our network of approved repairers cover the whole of the UK meaning your clients are never far from a quality Bodyshop.

Replacement vehicle

We aim to provide a suitable replacement vehicle for the duration of repairs, whether it’s a fault hire or credit hire, depending on the level of cover. Wherever possible, MSL will provide a standard replacement within three working hours of your clients’ vehicle being off the road or 24 hours for non standard.

Uninsured loss recovery

We help to recover client losses following a non-fault accident including policy excess, loss of earnings, loss of use and more.

Medical and rehabilitation

Our dedicated medical and rehabilitation team provide a restorative service to clients injured as a result of a non-fault accident, from physiotherapy to arrangement of a specialist personal injury solicitor.

AD Claims Handling

We will manage your clients’ claim (repair or total loss), providing a high quality, efficient and ethical approach via our in-house claims teams and nationwide repair network.

Third party property damage

Our carefully selected partners will save your clients time and money in dealing with third party property damage claims.

Technical claims handling (including large loss claims)

Using their extensive skills and experience, the technical claims team ensure that large loss or complex claims are identified, referred, investigated, reserved and reported in a timely manner, in-line with our partner’s requirements.

Fraud detection

Using fraud detection software, MSL are able to identify key risk issues during the reporting of a claim.

Claims reserving

Pre-agreed claims reserving processes can be implemented through the key stages of each claim in conjunction with your reserving preference or in-line with our own reserving strategy.

Third party intervention

We provide a third party capture facility dealing with repair, replacement vehicle and personal injury to ensure losses are kept to a minimum.

A complete service removing unnecessary stress from the claims process 

Claims can be reported via our 365, 24/7 claims helpline or through Connect, our exclusive online portal, where you can also track the progress of current claims.

To provide excellent personalised service, we offer white labelling options, strict service level agreements and maximum service efficiencies for the benefit of all parties.

Utilising market leading software, Proclaim, each customer receives a dedicated claims handler to guide them through the claims process from start to finish, offering a level of customer service that MSL prides itself on.

We are specialists in complex claims including niche markets such as driving instructors and apply the same high-level approach to all claims ensuring maximum customer satisfaction.

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