News & Insights

Punishment for misusing motorways Firstly, drivers who are misusing motorways will be handed a hefty penalty as of March 2018. 80,000 letters were reportedly sent out by Highways England to urge motorists not to drive on the hard shoulder when it is closed. However, new ANPR (Automatic Number Plate Recognition) cameras are to be placed …

OK, so that’s as far as our knowledge of Hamlet extends, and for those of you die hard Shakespeare fans, we appreciate that the above may be in bad taste, apologies. Back to the matter in hand. Should we use emojis or emoticons in business communications? We scoured the internet to see what everyone in …

Yes, it would save everyone time and money if all companies just wanted a better bottom line, faster response times for their customers or a wide range of products, but the truth is that they actually want all these things and a lot more. Mixed Bag We asked some of our insurers, brokers and intermediaries …

Feedback was generally optimistic. 71% of brokers expect to write more premiums in 2018, while a further 14% expect to write the same level. According to MSL’s Ben Clarke, national sales manager, the number one challenge for brokers by far was regulation. Brexit uncertainty and a softening market were the other challenges cited. And although …

Have you ever dropped litter out of a car? Maybe you’ve just finished a cigarette and you flick the remnants out of the window. If you’re one of those who use our roads as your own personal recycling bin, get ready to pay the piper. From April 2018, the maximum fine for littering is set …

Body Talk Body language can speak volumes. If your business is conducted face to face then it is vital that you and your employees don’t inadvertently put customers off. The three main areas to focus on are: Eye contact Seems like an obvious one, but not engaging in eye contact will make your customer feel …