News & Insights

Our MD, Glen Eastwood, recently considered the likely future impacts of Covid19 upon the motor claims space. Here is what he had to say:  There can be no doubt that Covid19 has had a huge impact on the motor claims space. Less cars on the road leads to fewer accidents and therefore to a reduction …

Given the speed at which events are moving with regard to the Coronavirus outbreak, we wanted to provide an update on how MSL are working to ensure service is maintained for clients and their customers. Firstly, we are very much committed to providing ongoing service excellence, whilst protecting the health and safety of our colleagues, …

It was the world’s worst kept secret. After weeks of speculation, Ministers announced the delay of the launch of the LiP Portal until August 2020. In truth, the writing was on the wall after the Civil Procedure Rule Committee (CPRC – the body which sets out the way civil justice operates) failed to agree a …

MSL MD, Glen Eastwood shares his opinions on claims inflation… We have seen financial results from many insurers over the past few weeks. One thing they all seem to have in common is an increase in claims inflation. This isn’t a new phenomenon. Claims, particularly Third Party claims, have been inflating at higher levels for …

At MSL we understand the additional difficulties customers can meet when they are involved in a motor accident which brings their business to a standstill. Alan Brown, Head of Claims Operations, shares his thoughts on the provision of a replacement taxi and the challenges we find when plating taxis for working use. There is a …

All of us at MSL are thrilled to announce our rebrand and the launch of our new website. Managing Director, Glen Eastwood, has headed up MSL for nearly a year, and having witnessed first hand our claims handling capabilities has recognised that they are a core MSL strength, and something we want to make more …