News & Insights

Depending on how you look at things you may say controlling costs are the most important thing; you have a boss and they have a boss and chances are they care more about the bottom line than the day to day issues your drivers will face. If your angle is what generates the most problems, …

“Credit Hire is so last year. I don’t mean that it is unfashionable, on the contrary. The need to provide mobility to customers caught up in a non-fault accident is as vital as ever. At MSL, our clients typically include people who make their living from being at the wheel, including driving instructors, taxi and …

Where is it? The 2018 Driving Instructor show will be held at Bowlers Exhibition Centre in Manchester on Sunday 29th April from 10am until 4pm. The show is a free to enter trade exhibition for the driver and rider training industry, and we are going to be there! What’s it about? The theme of this year’s …

The new rules will change the process of making a whiplash claim, which insurance companies have been complaining about for a while. Insurers are unhappy about the cost of whiplash claims, many of which they claim are fraudulent and have partly blamed for rising insurance premiums in recent years. According to confused.com, at the end …

Make it a private matter Where possible, try and move the disgruntled customer from the public eye into a private conversation. Replying first time round in public can be a good option but anything after that would ideally be sorted in private or offline. Quite often a customer who is unhappy with your company will …

Fleet & Operations Manager, Dan Tattersall and Rodger Sutcliffe, National Bodyshop Sales Manager, presented the trophy, certificate and champagne to JSL owner, John Wilson last week. JSL’s win is down to a great reciprocal working relationship and the fact that they go the extra mile to assist our clients at evenings and weekends. In the …